ITIL® Practitioner

Deploy business changes effectively

ABOUT THE PROGRAM

ITIL® Practitioner course presents a systematic way to use ITIL® guidance to enhance new or existing services within the service. This course will cover nine guiding principles, its approaches, metrics and measurement and effective communication with team members. The delegates can attend ITIL® Practitioner course only after ITIL® Foundation course. This course is designed to provide knowledge about service improvement implementation that relies upon “adopt and adapt” philosophy.

  • PeopleCert accredits ITIL® Practitioner course

  • Gain knowledge regarding implementation based on “adopt and adapt” in the organisation

  • Our training courses are delivered in luxury venues by certified trainers

  • MSP Training provides training at best price as compared to others in market

  • Key learning points and tutor support

  • 24*7 help and support

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Certificate

Delegates will get certification of completion at the end of the course.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

PREREQUISITES

The professionals should be ITIL® foundation holder before enrolling for this course. The delegates are advised to go through the overview of ITIL® Foundation before this training.

TARGET AUDIENCE

  • ITIL® Practitioner course is for those who are already involved in the IT service management
  • Anyone who is involved in IT development and its operations
  • The professionals who want to be ITIL® Practitioner holder must hold ITIL® Foundation Certificate before attending this course

WHAT WILL YOU LEARN?

  • Discover the use of IT Service Management within the organisation
  • Learn and implement nine guiding principles for enhanced productivity
  • Get to know about the tips and tricks needed to clear the exam
  • Learn how to implement the terminologies learn in ITIL® Foundation
  • Use measurement tools and techniques for continual service improvement
  • Differentiate good and bad communication within the team members

Enquire Program

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PROGRAM OVERVIEW

ITIL® Practitioner will help the delegates to gain skills and knowledge required to implement ITIL® within the organisation. The ITIL® certified instructors will provide this training. The focus of the training is to build approach for continual service improvement and nine guiding principles.  

Below are some topics that will be focused during the training:

  • 9 Guiding Principles
  • Concepts of IT Service Management
  • Service Improvement Approach
  • Metrics and Measurements
  • Good Communication
  • Change Management within the organisation

Exam

The exam will be conducted at the end of the training. The delegate has to pass the examination to get certified. The trainer will provide all the details regarding exam during the training. The exam will have the following pattern:

  • 40 multiple choice questions
  • 70 percent marks required for clearing the exam
  • Exam Duration- 2 hours 15 minutes
  • Closed book

 

*After completing 1 day of classroom training and successfully passing your Foundation Exam, the second day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Practitioner exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready

PROGRAM CONTENT

Introduction: Service Management

  • Define Service Management
  • Key concepts and terminologies
  • “Adopt” and “”
  • Costs and risks involved
  • Guiding Principles
    • Focus on value
    • Design for experience
    • Start where you are
    • Work holistically
    • Progress iteratively
    • Observe directly
    • Be transparent
    • Collaborate
    • Keep it simple

Introduction: Service Management Approach

  • Define Service Management Approach
  • Define Vision
  • Current situation of organisation and objective
  • Results or outcomes
  • Maintaining good work

Introduction: Change Management in organisation

  • Define Change Management
  • Resistance sources
  • People transition
  • Management of Stakeholders
  • Management of sponsors
  • Managing resistance
  • Reinforcement

Introduction: Metrics and Measurements

  • Define Metrics and Measurements
  • CSFs and KPIs
  • Metric Cascades and hierarchies
  • Categories of Metric

Introduction: Communication

  • Introduction to communication
  • Effects of poor communication
  • Good communication and its benefits
  • Principles of communication
  • Types of communication

ITIL® Practitioner Enquiry

 

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Windsor Town

Windsor is a historic market town based in the country of Berkshire, England UK. It is popularly known as the site of Windsor Castle, which is the official residence of the British Royal Family among various residences. It is located on the River Thames which is 20 miles west of London. Windsor is one of the Berkshire prettiest towns. Windsor has a population nearly about 31,000. Windsor is located 34 km west of Charing Cross, London, 1sss1 km south-east of Maidenhead and 34 km east of the Reading county town. It is famed for its royal connections and history of the royal family. The delightful countryside of Royal Berkshire has surrounded the Windsor town which offers a great trip from the capital. The village of Old Windsor is 3 km to the south which is now known as Windsor; previously it is known as New Windsor to differentiate between both.

Transport

Windsor can be reached without any difficulty by car from several locations in the UK through M4 which is connected to the M5, M25 and M40. Car parks and various other attractions of the town are very well sign-posted. The famous landmark of the Windsor town which is Windsor Castle can be seen while approaching via M4 by car.

Windsor has two railway stations which were constructed in the 19th century namely Windsor and Elton Riverside station which can be reached by London Waterloo station and the other is Windsor and Elton Central railway station which leads to the heart of Windsor.

Windsor town can be reached by air as well from Heathrow, Luton, Stanstead and Gatwick which are the closest airport to Windsor.

Famous Destinations

Windsor town is one of the England’s premier tourist destinations. Windsor has several attractions such as historic buildings, shops, restaurants, etc. Following are some famous tourist attractions:

  1. Windsor Castle: It is truly wonderful and a grand castle built atop a chalk hill. William built this medieval castle after the Norman invasion in 1066. More than 900 years, Castle has served as the British Royals residence.
  2. Legoland Windsor Resort: It is a fun family resort. Legoland Windsor Resort set in the parkland 150 acres. It is a very popular destination that more than two million visitors visit this destination every year. The prominent things of the Legoland resort is a knight-inspired fireworks show, Halloween and Christmas festivals and special events for toddlers.
  3. Windsor Royal Shopping: This shopping place is situated opposite to the Windsor Castle. In 1997, Axa Sun Life purchased the Windsor railway station site, remodelled and enlarged the building of station to become the Shopping Centre. This Windsor Royal Shopping has over 40 exciting shops, restaurants, art and craft market and cafes.
  4. Thames Boat Trips: The Thames River is like a heart of the Windsor. Through boat trips, you can enjoy the several charm sightseeing trips along the river Thames. It takes the passengers to the interesting places like Kingston-upon-Thames.

Education

A three-tier school system is followed in Windsor which renders the state schooling by Royal Borough of Windsor and Maidenhead. For children under the age of 13 three famous schools are Dedworth Middle School, St. Edward’s Royal Free Ecumenical Middle School and Trevelyan Middle School. Two single gender secondary schools are The Windsor Boys School and Windsor Girls School; various independent schools are also operating namely Brigidine School and St. George’s School, Windsor Castle.

Constitution

Windsor and Maidenhead Royal Borough arrange out the operations of the council, and an elected unitary authority manages it. Adam Afriyie who is notable for being the first black Conservative in the House of Commons elected in 2005 General Election is the present Member of Parliament for the Windsor constituency.

Overview of ITIL® 2011 Edition

Information Techno...